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Refund policy

Returns Policy


Several types of goods are exempt from being returned. Perishable goods such as ours fall under this exempted list.

Unless there's something wrong with the item, unfortunately we can't offer a refund for any perishable items if you change your mind after your delivery.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our returns policy does not affect your legal rights AND is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.

In the event that you receive faulty, damaged or goods that are not as described, you may be due a refund provided you furnish us with enough details and proof of damage. Alternatively we can offer to send you goods of a similar value depending on the availability of stock.

Refunds (if applicable)
Once we have received proof of damaged goods or faulty goods, we will send you an email to you with our decision whether to accept liability. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@kswors.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you have received defective or damaged goods please send us an email to admin@kswors.co.uk attaching pictures and proof of the damage.