Returns & Cancellations Policy
Several types of goods are exempt from being returned. Perishable goods such as ours fall under this exempted list.
Unless there's something wrong with the goods, unfortunately we can't offer a refund for any perishable goods if you change your mind after goods have been despatched.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our returns policy does not affect your legal rights AND is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.
In the event that you receive faulty or damaged goods, or goods that are not as described, you may be due a refund provided you furnish us with enough details and proof of damage upon receiving them. Alternatively we can offer to send you goods of a similar value depending on the availability of stock.
Cancellation of orders will be accepted and a full refund processed subject to the cancellation being done either by email, telephone or text messaging services prior to goods being despatched.
We will NOT accept any cancellations of orders:
- arising from failed deliveries where the buyer was not available to accept their package.
- where we were notified of the cancellation after the order has been processed and despatched.
Once we have received proof of damaged goods or faulty goods, we will send you an email to you with our decision whether to accept liability. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you have received defective or damaged goods please send us an email to email@example.com attaching pictures together with proof of the damage explaining how you think the damage could have occurred. Please do NOT send the goods back to us. You should dispose of goods in accordance with the regulations of your local or regulating authority.